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FAQ


How soon will my account be activated?

We know that you want to get started with your account right away, that is why we offer instant account activation. As soon as you signup, your account is activated and details are emailed to you within 24 hours. Other hosting companys cannot match our instant account activation!

Do you offer a money back guarantee?

We not only offer a money back guarantee, we offer the best money back guarantee found anywhere. We are so confident in the service we provide, we offer a 30 day, unconditional, money back guarantee. If our service is not everything you expected and more, we will refund 100% of your subscription price and setup fees. Signup with absolutely no risk!

Will you advertise on my website?

We offer premium hosting and will never advertise on your website. Hosting companys that advertise on your website are often cheap, but provide very low quality service. Websites using this kind of service look very unprofessional and have very slow bandwidth connections.

Do your servers have battery backups and generators?

Each server is protected by a uninterruptible power supply system. In the rare case of a power outage, auto-start generators will take over and supply all necessary power to the servers. This system assures your website is always up and running, regardless of power conditions.

What kind of servers do you use?

We utilize xeon Quard Core 3.6 ghz servers with hyperthreading technology (making 4 CPU's). Each server is outfitted with at least 1000-2000 MB of RAM and high performance 10,000 RPM SCSI hard drives. With 12.24ghz of processing power, your website will run at lighting fast speeds.

Do you maintain website backups?

We maintain full account backups. This includes all files, email accounts, and data bases. In the rare event of a hard drive failure, we can instantly restore your entire account. While hard drives rarely fail, we prepare for the worst, which assures your hard work is never lost.

What is planetbatam.com uptime?

We don't just claim to run over 99.9% uptime, we guarantee it. If your server is not up 99.9% of the month, you will be refunded for any downtime that occured on a pro-rated basis. However, don't expect to ever invoke this guarantee, extended downtime is extremely rare.

Can I host multiple domains on one account?

Initially, you can only host 1 domain on your account. However, you can host additional domains on your account for a small fee. The charge per additional domain is only Rp.10.000 per month. This way, you can host all your domains on a single account, for one low price.

Can I upgrade my plan at a later date?

We offer the flexibility of allowing clients to upgrade plans at anytime. The cost of upgrading will be pro-rated and you will never be charged any additional fees. This way, your account can meet the demands of your website, as it expands and or increases traffic. upgrade cost will be recalculate to offer you the best price.

Do you offer a price lock guarantee?

When you signup, we guarantee that your price will never increase and your benefits will never decrease. Your original price will remain locked for as long as you stay with us. Thats right, we not only say that your rate will never increase, we guarantee it in writing!

Do I have to register my domain with you?

We offer domain registration, but you do not have to register your domain with us. We can host any domain, with any registrar. We encourage you to register your domain with whom you choose. All you have to do is changing your DNS domain pointing to our server.

Can you host international domains?

We can host any domain, of any country. Thats right, we can host any and all domain names. Yes, this includes domains with any and all TLD's. If you do not know what a TLD is, an example would be the ".com" or ".net" part of a domain name. There's not a domain that we can't host!

Can I use my own CGI and PHP scripts?

While we do provide many pre-installed scripts, you can still upload any of your own scripts. You can purchase scripts from many online developers or write your own. Regardless, you can upload any scripts that you may own. However, most popular scripts are pre-installed!




     
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