How soon will my account be activated?
know that you want to get started with your account right away,
that is why we offer instant account activation. As soon as you
signup, your account is activated and details are emailed to you
within 24 hours. Other hosting companys cannot match our instant
you offer a money back guarantee?
not only offer a money back guarantee, we offer the best money
back guarantee found anywhere. We are so confident in the service
we provide, we offer a 30 day, unconditional, money back guarantee.
If our service is not everything you expected and more, we will
refund 100% of your subscription price and setup fees. Signup
with absolutely no risk!
you advertise on my website?
offer premium hosting and will never advertise on your website.
Hosting companys that advertise on your website are often cheap,
but provide very low quality service. Websites using this kind
of service look very unprofessional and have very slow bandwidth
your servers have battery backups and generators?
server is protected by a uninterruptible power supply system.
In the rare case of a power outage, auto-start generators will
take over and supply all necessary power to the servers. This
system assures your website is always up and running, regardless
of power conditions.
kind of servers do you use?
utilize xeon Quard Core 3.6 ghz servers with hyperthreading technology
(making 4 CPU's). Each server is outfitted with at least 1000-2000
MB of RAM and high performance 10,000 RPM SCSI hard drives. With
12.24ghz of processing power, your website will run at lighting
you maintain website backups?
maintain full account backups. This includes all files, email
accounts, and data bases. In the rare event of a hard drive failure,
we can instantly restore your entire account. While hard drives
rarely fail, we prepare for the worst, which assures your hard
work is never lost.
is planetbatam.com uptime?
don't just claim to run over 99.9% uptime, we guarantee it. If
your server is not up 99.9% of the month, you will be refunded
for any downtime that occured on a pro-rated basis. However, don't
expect to ever invoke this guarantee, extended downtime is extremely
I host multiple domains on one account?
you can only host 1 domain on your account. However, you can host
additional domains on your account for a small fee. The charge
per additional domain is only Rp.10.000 per month. This way, you
can host all your domains on a single account, for one low price.
I upgrade my plan at a later date?
offer the flexibility of allowing clients to upgrade plans at
anytime. The cost of upgrading will be pro-rated and you will
never be charged any additional fees. This way, your account can
meet the demands of your website, as it expands and or increases
traffic. upgrade cost will be recalculate to offer you the best
you offer a price lock guarantee?
you signup, we guarantee that your price will never increase and
your benefits will never decrease. Your original price will remain
locked for as long as you stay with us. Thats right, we not only
say that your rate will never increase, we guarantee it in writing!
I have to register my domain with you?
offer domain registration, but you do not have to register your
domain with us. We can host any domain, with any registrar. We
encourage you to register your domain with whom you choose. All
you have to do is changing your DNS domain pointing to our server.
you host international domains?
can host any domain, of any country. Thats right, we can host
any and all domain names. Yes, this includes domains with any
and all TLD's. If you do not know what a TLD is, an example would
be the ".com" or ".net" part of a domain name.
There's not a domain that we can't host!
I use my own CGI and PHP scripts?
we do provide many pre-installed scripts, you can still upload
any of your own scripts. You can purchase scripts from many online
developers or write your own. Regardless, you can upload any scripts
that you may own. However, most popular scripts are pre-installed!